Job Title: Shift Leader
Department: Front of House
Reports To: Front of House Manager
Number of people reporting directly to this position: 5-20
Number of people reporting indirectly to this position: 0
Summary: The shift leader or lead server is generally the first point of contact if a problem arises on the floor; their duty is to asses the situation and notify a manager. Shift lead generally is the closing server and in turn must check out all other servers and determine that their side work is 100% complete.
Essential Duties and Responsibilities:
• Makes sure that all runners and servers are doing their work. This work includes, and is not limited to side work, working quickly, accurately and efficiently while running food.
• The shift leader is the go-to person for waiters when there are any problems with food.
• Works the shift they are scheduled for, and to work the scheduled hours of that shift.
• Sets a good example for other employees, which entails clean appearance (showered, in uniform), positive attitude, and diligent worker. All runners should listen to whatever the shift leader asks them to do, and treat them with respect. As should the shift leader treat co-workers with equal respect.
• Checks out all servers and runners at the end of their shifts to make sure their assigned side work is complete. The shift leader must sign each servers check out report once side work is done.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Ability: Ability to read, analyze, and interpret documents. Ability to effectively present information and respond to questions from managers, customers, and the general public.
Math Requirement: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.
Computer Skills: Word processing, Spreadsheets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to lift up to 100 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.