Frequently Asked Questions
Q: What is the age policy and can you explain it?
A: Cinebarre is an 18 and up establishment. Anyone under 18 must be accompanied by their parent or legal guardian. No children under 6 years old are allowed except for designated shows with parent. Cinebarre caters to an adult clientele and strives to offer an entertaining and mature environment.
Q: What is “Scream Day”?
A: Scream Day is offered every Tuesday during the first show of each film. These show times allow parents to bring their infants, or any children under 6 years old. Scream Day shows are generally not children’s films, rather our regular movies, and are shown with the intention that customers with small children have an opportunity to experience Cinebarre without having to arrange for child care. Admission is free for those under 6 years old. During the movie the lights are left a little brighter and the sound a little lower.
Q: Can my 15 year old daughter attend a movie with her 22 year old brother?
A: No, all patrons under 18 must be accompanied by a parent or legal guardian, unless the movie is designated as “All Ages”.
Q: What does “no passes” mean?
A: If any film listed on the website lists “no passes” this means that this film can not be viewed for free using an “admit one” pass or coupon.
Q: Why are there pass restrictions?
A: Pass restrictions are set by the distributors of each film, not by Cinebarre. This is usually the first two weeks of a film’s exhibition.
Q: Do you accept passes for special events?
A: No
Q: Can I reserve a particular seat?
A: All seats are first-come, first-served. We encourage our guests to not leave empty single seats between parties to allow all ticket holders to find seats together.
Q: How does it work?
A: Once inside the theater you choose your seat(s). Each row of seats has a table in front of it. Menus, order cards and pencils are placed on the table. A server will come by and greet you, taking any orders you are ready to place. Future orders can be made by writing your desired choices on the piece of paper and placing in the bar attached to the table (please make sure the paper is standing straight up so the server can clearly see it). Throughout the film you can order like this. About 45 minutes prior to the film ending the server will come by and do “last call”, at which point they will find out if you would like any final items before closing your tab out. All tabs must be closed before the film ends.
Q: Do you have to order food or drinks if you watch at a movie at Cinebarre?
A: Ordering or a minimum purchase is NEVER required at Cinebarre.
Q: What kind of food to you have?
A: Cinebarre provides a full menu, which includes a variety of drinks (alcoholic and non-alcoholic), appetizers, entrees, and desserts. You can view our menu by clicking on the “Menu” link on the top navigation bar of this site. In addition to regular menu items, we have periodic specials.
Q: If the theater is dark how I do I see the menu and write down orders?
A: Although the lights are down during the film’s play dim lights are on at all times. These lights do not interfere with the image quality of the movie and provide enough light to see while it is playing.
Q: Can we order during the movie?
A: Yes. You can order up until “last call,” which is typically 45 minutes prior to the film ending.
Q: If something is wrong with my order what do I do?
A: Servers will do “check backs” which is a verbal question posed asking if you received all of your ordered items. Any time throughout the service you can notify an employee that there is a problem with your food/drink by writing it down and placing the card on the table just as you would an order. They will rectify a situation from that point and ask any questions if needed. Our main objective is to provide unobtrusive service, delicious made to order food and a first rate film experience. As that is the case we will attempt to prevent as much verbal dialogue as possible when attending to orders, problematic or otherwise.
Q: What do I do if I have a “noisy neighbor”?
A: Alert an employee by putting an order card up or by “raising a flag” on your table. You can either write on the card that there is a problem and where the loud customer is or whisper it to them. The employee and/or the manager on duty will talk to the loud patron and tell them to please be quiet. Repeated disruptiveness will result in the customer being asked to leave.
Q: Do you accept checks?
A: No. Cash or major credit card/debit card only.
Q: Should I tip my server?
A: If you enjoyed your service we encourage our customers to take care of their server. 18%-20% is customary, as is with any traditional restaurant.
Q: Can you smoke in the theater?
A: No, Cinebarres are non-smoking establishments. You may smoke outside.
Q: Do you offer handicapped seating?
A: Each auditorium of Cinebarre has allocated seating that is wheelchair accessible and ADA compliant.
Q: How can I comment on my personal experience at Cinebarre?
A: We encourage all our patrons help us provide the best in entertainment and service. To leave us feedback on how we are doing, visit our website at www.cinebarre.com and click on ‘Survey’ link on the left side of the page. We look forward to hearing from you.
Q: How can I join the Cinebarre email/newsletter list?
A: During your next visit to one of our locations, ask your server or bartender for a customer contact card to fill out and leave it with them. Or, you can visit us on the web at www.cinebarre.com and sign up for our weekly newsletter that will provide you with up-to-date information on showtimes, news and special events at the location nearest you.